Apologies across cultures


Other than the very well known recent apology by JetBlue to their customers, I’ve yet to come across any other public apologies made to the public in the United States by any of the various companies that have had customer credit card information stolen. And there have been quite a few in the past year alone going by the news. So I was pleasantly surprised to see this half page advertisement in The Telegraph from the President of TK Maxx [TJ Maxx in the US] reassuring customers that their private information was safe.

Just musing on how different cultures approach public apologies very differently, witness the Japanese, where traditionally, a public apology carries not only a lot of weight and meaning behind it, but can also imply loss of face or worse.

Hm, just noted its April 1st…

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